Support engineer can also request for a screenshot from your device.ĭo not hesitate to contact our support team if you have further questions. You can chat with the support engineer who is viewing your phone screen. The support engineer would be able to view your phone screen and will guide you with your concern. A pop-up will show ‘Allow remote support?’ tap ‘ALLOW’. The support engineer will then connect to your device. If this is already installed, proceed to Step 2. Install TeamViewer QuickSupport application from Play Store. This application allows someone to view for phone screen at the same time chat with Vodien’s support engineers. The screenshot will be automatically sent to the support engineers view. If you have AssistiveTouch icon enabled on your screen, tap it and select ‘Screenshot’. The support engineer may ask you to provide a screenshot. Once connected, Vodien’s support engineer would be able to chat with you. A pop-up will show ‘Allow remote support?’ tap ‘Allow’. Provide ‘Your ID’ to the support engineer. Your screen will be viewed by the support engineer assisting you. Another QuickSupport notification will prompt asking you to allow the support engineer to remotely access your device. Provide the information to the support engineer assisting you. A QuickSupport notification will show your ID. Select “TeamViewer” and tap “Start Broadcast”. Your screen will ask you to select the screen recording type (shown in the image of step 10). Press deeper ‘Screen Recording’ icon (if 3D Touch is enabled otherwise touch and hold the icon). If you have AssistiveTouch icon enabled on your screen, tap it and select ‘Control Center’. ‘Screen Recording’ should be added to the Control Center. Add ‘Screen Recording’ by pressing the ( + ) plus icon. If this is already enabled, proceed to step 7. Enable ‘Screen Recording’ on your ‘Control Center’ go to ‘Settings’. If you already have one, proceed to step 2. Install TeamViewer QuickSupport via App Store. This application is only applicable for iPhone devices with iOS 11. Follow the instructions below on how to use it. Need help regarding your mobile device with emails and other hosting features? You may now allow support to remotely connect to your mobile device using TeamViewer QuickSupport App.

Teamviewer quicksupport app